Cloud Solutions

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Multi Award Winning Solutions

The solutions offered at La Capa Communications are the best available in the market.

Custom Design

We understand that no two businesses are the same and needs will vary dependent on your business, therefore we offer bespoke solutions.

Security

Our solution offers the highest level of security and end to end encryption, ensuring that you never have to worry.

Hybrid Working

You are no longer restricted to the office, our solutions gives you and your employees the ability to work from anywhere with WiFi or 4G.

Analytics

The solution offered comes with the best analytic capabilities that will allow your business to efficiently monitor quality and work rate.

Reliability

The only solution that truly offers 99.999% reliability meaning you will have no more than 5.15mins down time a year and thats guaranteed.

Unified Communications Consultancy

The remote working requirement has made many businesses realise they don’t need to be tied to a physical office. Employees in the future will split their time between the office and home. In this hybrid world the employee needs to be able to work and collaborate consistently to deliver to their customers and to their teams. 

Unified communications & collaboration technologies, will not deliver the benefits alone. In order to realise the maximum potential of any investment it is crucial to understand the business challenges, working environment, existing processes and culture.

During our engagement we deliver to a defined process which includes:

• Audit & analysis of your existing systems
• Review of existing working practices including process & culture
• Recommendations including operational & technological changes
• Return on Investment and Total Cost of Ownership analysis
• Recommendations and delivery plan

Talk to us today, about how we can help your business move towards realising the value of unified communications and collaboration.

Customer Experience Consultancy

Every day, people have conversations with friends by voice, video text and social channels. They want this same experience from businesses, and they expect instant responses.

They will choose the companies that give them the best experience and deliver the engagement in the way they wish to interact.

Our Customer Experience Consultancy provides a structured engagement which delivers:

  • Audit & analysis of your existing systems including current solution, how you interact with your customers, call analysis, available system integrations and interactions to your back office operations.
  • First time call resolution analysis
  • Customer Journey mapping across all channels (voice, email, chat, social, etc)
  • Review of existing working practices including process & culture
  • Recommendations including operational & technological changes
  • Return on Investment and Total Cost of Ownership analysis
  • Delivery plan

Talk to us today, about how we can help your business move towards realising the value of market leading customer experience solutions.