Cloud Communications
La Capa, only partner with the world’s leading communications vendors. In doing so we ensure we deliver maximum business value, with the highest possible levels of reliability & security.
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Technology solutions have changed as well as your teams and customers expectations .
Please contact us to discuss a free Unified Communications and Contact Centre audit and learn more about how we can help your business reduce cost, work smarter and improve customer satisfaction.
Unified Communications Consultancy
The remote working requirement has made many businesses realise they don’t need to be tied to a physical office. Employees in the future will split their time between the office and home. In this hybrid world the employee needs to be able to work and collaborate consistently to deliver to their customers and to their teams.
Unified communications & collaboration technologies, will not deliver the benefits alone. In order to realise the maximum potential of any investment it is crucial to understand the business challenges, working environment, existing processes and culture.
During our engagement we deliver to a defined process which includes:
• Audit & analysis of your existing systems
• Review of existing working practices including process & culture
• Recommendations including operational & technological changes
• Return on Investment and Total Cost of Ownership analysis
• Recommendations and delivery plan
Talk to us today, about how we can help your business move towards realising the value of unified communications and collaboration.
Customer Experience Consultancy
Every day, people have conversations with friends by voice, video text and social channels. They want this same experience from businesses, and they expect instant responses.
They will choose the companies that give them the best experience and deliver the engagement in the way they wish to interact.
Our Customer Experience Consultancy provides a structured engagement which delivers:
- Audit & analysis of your existing systems including current solution, how you interact with your customers, call analysis, available system integrations and interactions to your back office operations.
- First time call resolution analysis
- Customer Journey mapping across all channels (voice, email, chat, social, etc)
- Review of existing working practices including process & culture
- Recommendations including operational & technological changes
- Return on Investment and Total Cost of Ownership analysis
- Delivery plan
Talk to us today, about how we can help your business move towards realising the value of market leading customer experience solutions.