Experts in Customer Experience & Unified Communications
Our mission is simple. To improve the way your business interacts with its customers and with your teams.
This is how we do it
Our team goes above and beyond to cater to each project’s specific needs, through open communication, the best tools and exceptional service.
La Capa Communications will engage with the stake holders in your business to find out how you work today, what could work better and what are your future plans. This will be documented and allow us to fully understand your business, whether you have a few or a few thousand employees.
La Capa Communications will recommend the complete end to end solution, which will be based upon market leading technology.
The Cloud Echo system will be built to deliver all aspects we discover during the business engagement with key stake holders.
La Capa Communications will align an Account Executive who will support you on each phase of the journey. This will continue during the lifetime of the solution from us.
We are different
Obsessed with solving our customers problems that deliver maximum value for both users and your customers
With over 30 years of communications and data-comms experience and seeing the requirements of our customers changing, whether that is through choice or the world we now find ourselves in!
That is Why La Capa has been born in the Cloud.
Unified Communications Consultancy
The remote working requirement has made many businesses realise they don’t need to be tied to a physical office. Employees in the future will split their time between the office and home. In this hybrid world the employee needs to be able to work and collaborate consistently to deliver to their customers and to their teams.
Unified communications & collaboration technologies, will not deliver the benefits alone. In order to realise the maximum potential of any investment it is crucial to understand the business challenges, working environment, existing processes and culture.
Customer Experience Consultancy
Every day, people have conversations with friends by voice, video text and social channels. They want this same experience from businesses, and they expect instant responses.
They will choose the companies that give them the best experience and deliver the engagement in the way they wish to interact.
The development of customer contact technologies, especially the recent introduction of AI capabilities, have occurred nearly as rapidly as the rise in importance of Customer Experience itself.